Where is Sunden Management Located?
Sunden Management is located at unit #30-750 Fortune Drive. Our office is located above BMO. There is a breeze way with a stairwell that will take you up stairs and our office is to the left. For more information please give us a call at 250-376-0062
How do I view one of Sunden Managements rental properties?
To view one of our rental properties we require a viewing application to be submitted. This application will give us the basic information required to find a property that fits what you are looking for.
How long does it take to set up a viewing?
To set up a showing it depends on if there is a tenant in the unit. We need to give the current tenant notice that we will be showing the unit and that should take 2-3 days unless the tenant gives us the approval to enter the unit sooner. If the unit is empty, we can arrange a time the same day if there are any openings.
How do I rent a proeprty after I have viewed it?
After viewing a rental property you will have to fill out a Rental Application. The rental application will provide Sunden Management with all of the information required to perform the necessary reference checks to secure a rental property. Sunden Management does have minimum criteria that must be met in order to secure a property.
What to do in the event of an emergency?
Sunden Management has a 24 hour emergency line.
During business hours please call our office at 250-376-0062. Office hours are 9:00 am - 4:30 pm
If the call is made after hours the answering machine will ask you to press 1 to be directed to the emergency line.
Your rental agreement also has contact numbers on the first page in the case of an emergency.
**Call 250-376-0062 and press 1 once the answering machine answers and your call will be directed to the emergency line.
How do I have repairs completed on my rental property?
In order to have repairs completed tenants must report them to our office. Tenants may use the online form, fill out a form in our office or if needed call our office and relay the repair request to one of our staff.
In order to submit a complaint we must receive it in writing. Tenants can use the form on our website, email a complaint or hand write and deliver the complaint to our office.
? Can a tenant do minor renovations to their rental unit
Tenants may be allowed to complete minor renovations to their rental property if a written request is submitted and approved. The tenant may be asked to sign a waiver in case any other damages occurs while the renovations are being completed. Please contact or office before making any alterations to you rental property.
How do I give notice to end tenancy?
The Residential tenancy act requires tenants to give one full months notice prior to moving out. The notice must be given in writing on the last day of the month before you want to move. For more information please review the Residential Tenancy Act
Eg. If you want to move out on March 31st your notice would be required on the last day of February.
What are the Spring/Fall House Checks?
The spring and fall house checks are required by Sunden Management. Sunden Management will conduct a short walk through to ensure no damage or concerns are happening within your rental unit.
We will check for leaking taps and under sinks for water damage. The inspector is required to look in every room on the property to ensure the rental property is in an acceptable condition.
Can I grow or smoke cannabis at my rental property?
In most rental the answer is no. The residential tenancy act has been amended to include terms that do not allow cannabis to be smoked or grown in or at a rental property.
Please see the link below for more infromation. You may also refer to the Residential Tenancy Act or BILL 30 – 2018 CANNABIS CONTROL AND LICENSING ACT
How do I request Srata Documents?
To requrest any required strata documents please give us a call or send an email request to Sunden Management.
What to do if you smell gas in your unit?
If you smell gas in your rental unit leave the unit immediately and call Fortis BC. Fortis BC will investigate the problem and ensure that the unit is safe to reenter. Once you have contacted Fortis BC please report the problem to Sunden Management as soon as possible.
Natural gas emergencies
Call toll free: 1-800-663-9911 (24 hours)
How to make a fire escape plan
There are many options on how to make a escape plan. Visit the link below or download the Escape Plan file to get started
Below are a few items to keep in mind when looking for a rental property